Privacy Policy

Prime Water (“we”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and what rights you have over it.

1. Information we collect

When you complete a form on our site we collect: first name, last name, phone number, email, physical address, property type (owner or renter), water type (city or well), credit estimate, preferred contact method, and the consents you check.

We may also automatically collect: IP address, browser type, operating system, pages visited, and time on site through cookies and standard web analytics tools.

2. How we use your information

• To contact you by phone call, text message (SMS), or WhatsApp regarding the service you requested (appointment reminders, confirmation of your inquiry, installation updates, technical support).
• To assess your eligibility for our financing options through financial partners.
• To coordinate an installation technician's visit to your home.
• To send you offers, promotions, and product updates only if you checked the marketing consent box.
• To improve our website and services through aggregate analysis.

3. Text messages (SMS) and A2P consent

SMS messages are sent only after you expressly check the consent box on the form. Message frequency varies depending on the service stage.

You can reply STOP at any time to stop receiving messages, or HELP for assistance. Standard message and data rates from your carrier may apply.

We do not share your SMS consent, phone number, or opt-in data with third parties, affiliates, or for external marketing purposes. This information is used exclusively within Prime Water.

4. Who we share your information with

• Financial partners: when you apply for financing, we share the data needed to process credit pre-qualification.
• Contracted installation technicians: name, address, and phone to coordinate the visit.
• Operational service providers: CRM, messaging (such as Go High Level), and web analytics platforms, all under confidentiality agreements.
• Competent authorities when required by law.

We never sell or rent your personal information to third parties.

5. Your rights

• Access: you may request a copy of the data we hold about you.
• Correction: you may ask us to update incorrect information.
• Deletion: you may ask us to delete your data, subject to minimum legal retention (e.g., transaction records).
• Opt-out: you may unsubscribe from marketing communications at any time by replying STOP to an SMS, clicking “unsubscribe” in an email, or writing to us.

To exercise any of these rights, email us at support@getprimewater.com.

6. Data retention

We keep your data while you are an active customer and for up to 5 years after the last contact, unless a legal obligation requires longer retention (taxes, warranties).

7. Security

We use encryption in transit (HTTPS), access control, and standard industry practices. However, no system on the internet is 100% secure; we will notify you of any relevant breach in accordance with applicable law.

8. Minors

Our services are intended for people over 18 years of age. We do not knowingly collect information from minors.

9. Changes to this policy

We may update this policy. We will post the effective date of the current version at the top of the page. If the changes are material, we will notify you by email.

10. Contact

ECOM EASY LLC DBA Prime Water. Address: 10782 NW 53rd St, Sunrise, FL 33351, USA.
Phone: +1 954-799-6280.
Email: support@getprimewater.com.